Cookie Protection Policy

PERSONAL DATA PROTECTION POLICY

RPM – Reis, Pacheco e Moura, Lda., (hereinafter referred to as RPM) with the NIF 512100055 and headquartered at Caminho da Levada, Armazém 311, 9500-082 Ponta Delgada, safeguards the right to protection of all personal data of its customers, undertaking to process your personal data in accordance with the legislation on the processing of their personal data in accordance with applicable law, in particular Regulation (EU) 2016/679 of the European Parliament and of the Council, of April 27, 2016, concerning the protection of natural persons, with regard to the processing of personal data and the free circulation of such data (hereinafter, the “General Regulation on Data Protection” or “GRDP”), as well as the Law No. 58/2019, of August 8, which ensures the execution, in the Portuguese legal order, of the aforementioned GRDP (hereinafter, the “GPDPL”).

The processing of personal data is unequivocally granted by the customer, and the treatment carried out by RPM in a confidential manner, under the terms of the national and community legislation in force, through employees or representatives duly authorized for this purpose.

 

PERSONAL DATA COLLECTED AND TREATED

With the client’s prior consent, the following personal data is collected and processed, provided when filling out forms, when uploading data online and when addressing correspondence:

  • name
  • E-mail address
  • phone number
  • any specific request addressed.

All personal data collected is processed in accordance with national and European Union data protection laws.

 

USE OF PERSONAL DATA

The personal data collected is used to establish contacts with the customer, in particular, for the purposes of billing and communications regarding complaints, non-conformities, suggestions for improvement and satisfaction surveys. Failure to provide personal data may inhibit RPM’s ability to provide the service.

 

SHARING PERSONAL DATA

RPM will never share the personal data of its customers with third parties who are not collaborators of RPM or its service providers, and it inexorably requires its service providers to use personal data exclusively for the purposes of managing the services it provides. they are aggregated, and they are urged to always act in accordance with the applicable laws on the protection of personal data and to ensure, with special attention, the confidentiality of such data, with a prior confidentiality agreement with them.

 

STORAGE OF PERSONAL DATA

Personal data are stored in databases and are accessed exclusively by RPM employees and service providers.

 

CONSERVATION OF PERSONAL DATA

The conservation measures used by RPM, in order to safeguard the security and confidentiality of the personal data it manages, include data encryption and the security of the programs that process them, the imposition of mandatory confidentiality and security of personal data on all employees and service providers working in collaboration with RPM.

For the purposes of accepting waste, the data collected will be kept for a period of 1 year, subject to a request for renewal. For other purposes, data may be kept for a period of three years. The period of retention of the respective data may be extended, for reasons of legal action, up to six months after the final judgment of the sentence or judgment.

 

ACCESS AND RIGHT OF THE PERSONAL DATA HOLDER

The data subject is guaranteed the right to transparency, the right to information, the right to access, the right to rectification and the right to notification via e-mail, via letter, via telephone contact and in person. In relation to the right to erase, the right to limit treatment, the right to portability, the right to object and the right not to be subject to automated decisions, you will have to exercise these rights in person by filling out an application. To answer the exercise of the data subject, a maximum period of 15 working days is considered.